Q: What methods of online payment do you accept?
A: We accept major credit or debit cards and PayPal as forms of online payment. PayPal not only ensures a safe and secure online payment process, but they allow for a fast online payment process as well. This is why PayPal is our preferred processor.
Q: Can I place my order through the phone?
A: Yes orders can be placed through the phone. We ask that you have your credit or debit card information along with the shipping information with you at the time of placing your order to make the process fast and convenient.
Q: Are all sales final?
A: All sales are final. We only offer store credit. All products are sold in their advertised conditions. It is assured that we guarantee that all products are sold with the upmost integrity. We won’t sell you something that doesn’t appear to be what you intended to buy.
Q: What is the policy for buying used sneakers?
A: Used sneakers are sold under their stated conditions and descriptions.
Q: What are the sneakers that I can sell?
A: We offer our vendors a policy of leniency in regards to what they can sell us. More specifically, we are willing to buy the most popular athlete’s sneakers that include, but are not limited to:
Q: What condition should my sneakers be in ?
A: We are only interested in buying sneakers that are at least in a 9/10 condition. Unfortunately, we don’t accept sneakers that are anything less than a 9/10 condition.
Q: How many sneakers can I sell?
A: You have the freedom of selling us as many sneakers as you wish.
Q: How much can I sell my sneakers for?
A: You can choose to sell your sneakers at the price that you find to be most suitable. After submitting your product information, one of our support team members should contact you in order to negotiate and come into terms with a reasonable offer that we’re willing to offer you on your sneaker.
Q: How do I have to ship the sneakers?
A: We ask that you don’t ship the sneakers in the box that they come in. Please ship the sneakers in separate box. The reason being is because we don’t want the actual shoebox or sneakers themselves to be damaged or stolen throughout the entire shipping process, which would only complicate things for us.
Q: Do I have to pay for the shipping?
A: This all depends. Domestic transactions will be paid for by us, except for Alaska, Hawaii, and Puerto Rico. International transactions are not excepted .
Q: Where will I receive my payment?
A: All transactions when selling your shoes to us will be done through PayPal. This allows you to have an easy, safe, reliable, and convenient experience when selling us your shoes.
Q: Where do you ship?
A: We only ship domestically not including Alaska,Hawaii or Puerto Rico.
Q: Will I be able to track my order?
A: Once the order is in the carrier’s possession we will provide you with the tracking information. The tracking information will be sent to the email or phone number that you provided us with.
Q: How fast will you ship my order?
A: Our priority is to ship your order as fast as possible. We understand that when someone orders something online they can’t wait for it to arrive at their doorstep. All orders will be shipped with consideration to the time it takes for a payment to be cleared and with the amount of preceding orders we have to fulfill. Once payment is cleared it will take 2-3 business days for your item to be received .
Q: What methods of shipping do you offer?
A: We only use USPS Priority Shipping.
Q: What should I do if the tracking information tells me that my order has been delivered even though I didn’t receive it?
A: This is something that tends to happen from time to time with respect to the carriers. If you find yourself in this situation, we highly recommend that you take the following course of action:
Q: Is there a phone number or email address that I reach you at for any reason?
A: Of course, feel free to give us a call whenever you wish. If by any chance we are unable to pick up the phone in time please state your name, reason for your call, and a call back number. We will try to get back to you as soon as possible. Below is our contact information:
Q: Is there any social media that I can contact you through?
A: Yes, You can contact us through multiple forms of media. Please visit our contact information section to view the multiple options you have . Click here to be redirected to our contact section .
Q: How long will it take to hear back from you?
A: We make it our priority to get back to all of our prospective customers as soon as possible. If by any chance we don’t get back to you, feel free to contact us again, as we will try to get back to you when time permits us to.